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  • Ordered before 2 pm, shipped the same day.
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Can I return my order?

Did you order or buy something that does not really appeal to you after all? In that case, you have the option of returning the item. You are entitled to exchange or return an item to Scentchips®, provided you notify us within 14 days of purchase.

Conditions regarding the return of goods

There are nevertheless several conditions that you have to adhere to when returning a product. For example, it is important that the product is complete and in its original packaging. Products that are damaged or incomplete are therefore not eligible for an exchange or refund.

Useful information

The following items cannot be exchanged and/or returned:

  • ScentChips and ScentSticks (if opened).
  • Personal blends of fragrances (The contents of the box were composed especially for you).
  • Redeemed vouchers or coupons.

Further information

Do you require further information, or have you any remaining questions? Please contact us in that case. We shall do our utmost to arrive at a mutually acceptable solution.

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