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How can I exchange and return products?

Does the Scentchips® product delivered fall a little short of your expectations? In that case, you have the option of either returning or exchanging the item. This article explains exactly how to do so step by step.

Exchange and return: how should I do it?

Do you wish to return an item? If so, then we kindly request that you to adhere to the following step-by-step plan. This enables us to process your return as smoothly as possible. The step-by-step plan:

  • Notify our customer service department that you wish to return an item > [email protected]
  • You will receive email confirmation of receipt of your request.
  • You will receive an email containing instructions for return of the item.
  • Scentchips® will send an email confirming receipt of your returned item(s).

Useful information: We will either exchange the item (if in stock) or refund the purchase price within 30 days, depending on your wishes.

Can I return my order?

Have you ordered or bought something that doesn't appeal to you? Then you have the option to return your order. At Scentchips  you can exchange or return an item if you notify us within 14 days of purchase. After this notification you have another 14 days to actually return it. The refund must be made by us within 14 days.

Conditions regarding the return of goods

There are a number of conditions that you must adhere to when returning a product. If you make use of your right of withdrawal, the product will be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when returning.

Useful information

The following items cannot be exchanged and/or returned:

  • ScentChips and ScentSticks (if opened).
  • Personal blends of fragrances (The contents of the box were composed especially for you).
  • Redeemed vouchers or coupons.

What does it cost to return an item?

It may naturally occur that you order a product from us, which falls a little short of your expectations when delivered. In that case, you have the option of returning the item. However, you will have to pay the postal charges for its return.

Further information

Curious about the possibilities available, or want to find out more about our products? Our website contains further information on the individual products available. You are also welcome to contact us first if you prefer. We would be pleased to assist you!

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