How can I exchange and return products?

Does the Scentchips® product delivered fall a little short of your expectations? In that case, you have the option of either returning or exchanging the item. This article explains exactly how to do so step by step.

Exchange and return: how should I do it?

Do you wish to return an item? If so, then we kindly request that you to adhere to the following step-by-step plan. This enables us to process your return as smoothly as possible. The step-by-step plan:

  • Notify our customer service department that you wish to return an item > [email protected]
  • You will receive email confirmation of receipt of your request.
  • You will receive an email containing instructions for return of the item.
  • Scentchips® will send an email confirming receipt of your returned item(s).

Useful information: We will either exchange the item (if in stock) or refund the purchase price within 30 days, depending on your wishes.

Further information

Curious about the possibilities available, or want to find out more about our products? Our website contains further information on the individual products available. You are also welcome to contact us first if you prefer. We would be pleased to assist you!

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